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Partner Portal Help Center
Managing user access with Partner Portal User Management
Everything you need to add users, edit roles, and keep property access secure, in one guide.
Creating a new username
Set up the account you'll use to access Partner Portal.
Go to Agoda.com and click Create account.
In the pop-up window, sign up with your email address and complete the form.
Create a password with at least 8 characters. We recommend mixing letters, numbers, symbols, and uppercase and lowercase letters for stronger security.
Logging in to Partner Portal for the first time
Follow these steps the first time you sign in.
Go to Partner Portal.
Enter your email and password.
Check Keep me signed in if you'd like faster log-ins going forward.
Click Sign In.
We'll send a one-time passcode (OTP) or a secure link to your registered email.
If you received an OTP, enter the code on the Partner Portal login page. If you received a secure link, click Sign in and you'll be logged in automatically.
Adding new Partner Portal user accounts
Grant a teammate access to your property.
Log in to your Partner Portal account.
Go to Settings > Partner Portal User Management.
Click Add a New User and wait for the pop-up window to appear.
Fill in the new user's details. You'll need:
- The email address to associate with Partner Portal
- The Hotel ID(s) (HIDs) of the properties they should access
- Their role for each property
Click Add user to save your changes.
A success message confirms the new user was added.
Managing existing user roles
Update, adjust, or remove access for someone who already has an account.
Log in to your Partner Portal account.
Go to Settings > Partner Portal User Management.
In the user management area, find the list of everyone with access to the selected property.
Select the user you want to modify and click the edit icon next to their name.
A window opens showing the user's details, including which properties and roles they have access to.
Check or uncheck the boxes next to each property to adjust their access.
Use the trash icon to remove a user's access to one specific property.
To remove a user's access to every property they're connected to, click Revoke All Access.
List of user roles and access levels
Here's what each role can see and do.
| Role name | Access level |
|---|---|
| Admin | Full access to the property's extranet, except Finance |
| Content Only | Manages content only |
| Reservations Only | Manages reservations only |
| Finance – Supervisor | Reviews and approves payments, manages bank accounts |
| Finance – Card Info Viewer | Reviews and approves payments, views UPC details |
| Finance – General | Reviews and approves payments |
- Any user can assign, edit, or remove roles for other users, as long as the assignee's role is lower or equal in rank.
- Admins hold the top position: full access to the property's extranet, and the only role that can manage every other role type.
- Content Only and Reservations Only users can only manage and grant roles of their own type.
- Finance – Supervisors can manage both General and Supervisor roles.
- Finance – Card Info Viewers can manage General roles and their own.
- Finance – General users can only manage roles of their own type.
Two-factor authentication and notifications
Here's how we keep your account and property access secure.
Two-factor authenticationEvery change to user management requires a second layer of verification beyond your password. This applies to all user modifications, so only authorized people can adjust access. |
Admin notificationsWe notify every Admin account when someone modifies user settings or property access. That keeps your whole team aware of changes, and lets you act fast if something looks off. |
Frequently asked questions
Quick answers to common questions about user management.
What is the Partner Portal User Management tool?
It's a self-service feature in Partner Portal that lets you manage user roles and access rights for your property.
Can you link a new username to your current property?
Not directly in Partner Portal. Contact Agoda Accommodation Support instead, and be ready to provide: your name and role at the property, an official letter from the property's owner or management company acknowledging the new username, the new username's email address, whether subscription notifications should move to the new username, and (if your property uses ePass) whether the new username should have Finance tab access.
What does each role mean, and what access does it allow?
Each role comes with its own set of permissions. Admin gets full access to your property's extranet, Content Only manages content, and Reservations Only manages reservations. Several finance roles are also available, each built for a specific finance task.
How do I remove specific roles for a user?
Open the edit window for that user and check or uncheck their roles from the list.
What do the "Trash" and "Revoke All Access" buttons do?
The trash icon revokes a user's access to a single property. "Revoke All Access" revokes a user's access to every property in Partner Portal. Use it with caution.
Who can assign roles to users in Partner Portal?
Corrected — flagged for your reviewAny user can assign, edit, or remove roles for other users, as long as the role they're assigning is equal to or lower than their own. Admins sit at the top and are the only role that can assign every role type.
How does a new user log in to their account for the first time?
Corrected — flagged for your reviewThey'll go to Partner Portal, enter their email and password, and click Sign In. We'll send a one-time passcode or a secure link to their registered email to complete login.
Who gets verified by two-factor authentication?
Only the person making the change to user roles or access needs to complete 2FA. This confirms that changes are intentional and made by an authorized person.
What will the notifications tell me?
Admins are notified of every modification to user roles and access rights, big or small, so you always know what's changed.
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