Get help instantly, anytime, with Need Help

Need Help is your built-in virtual assistant in Partner Portal, giving you guided, step-by-step answers 24/7, and connect to a real person in a few clicks if you still need one.

Running a property means your time matters. That's why we built Need Help, your virtual assistant inside Partner Portal that's ready to guide you 24/7, no waiting in a queue required.

Whether you have a quick question about a payment or need to update your property settings, Need Help walks you through it step by step, and if you ever need a real person, it connects you to our support team in just a few clicks.

• Faster answers: skip the wait and get guided help right away
• Available 24/7: get support on your schedule, wherever you are
• Less effort: no need to re-explain your issue from scratch
• Consistent, reliable guidance: the same accurate answers, every time

Where to find it

Look for the Need Help button in the bottom-right corner of your Partner Portal screen. It's available on most pages, so help is always just one click away.

What can Need Help assist you with?

Need Help can guide you through a wide range of everyday topics, including:

How it works

1. Click Need Help wherever you see it in your Partner Portal.
2. Tell us what's going on: type your question, browse FAQs, or choose from popular topics.
3. Follow the guided steps: Need Help walks you to the answer or action, right in the chat.

Can't find what you're looking for?

No problem, Need Help can connect you directly to our support team:

1. Select Contact Priceline Agoda in the chat.
2. Click Submit request.
3. Your request goes straight to our team, so you don't have to repeat yourself later.