Partner Portal guide

Manage payments in YCS

YCS is Priceline Agoda's extranet for your property. Manage bookings and payment, track performance, and keep your listing current.

• Manage bookings and payment

• Access analytic tools

• Select your competitor set

• Activate promotions

• Update contact information

Settle payments Adjustment transactions Issue a new UPC Partial charges FAQs

Payments

How payment works on a booking

Each booking is delivered into your property management system with the reservation details and a unique payment card, or UPC, attached. Use the UPC to charge the guest for the stay.

Amended bookings

We'll send an amendment email, with "AMENDED" in the subject line, along with an amended hotel voucher confirming the change. You can also check the update in Partner Portal.

Go to Partner Portal > Bookings > View Bookings.
Check the color of the Booking ID: XXX text. Yellow means the booking is amended.
The booking amount in Partner Portal reflects the latest update. Charge the amount shown in the amended hotel voucher.

Cancelled bookings

What you can charge for a cancelled reservation depends on the cancellation policy that was active at the time of booking. Only charge the UPC for the amount that policy allows.

We'll send a cancellation email with "CANCELLED" in the subject line, including the new UPC amount payable. You can also check this in Partner Portal.

Go to Partner Portal > Bookings > View Bookings.
Check the color of the Booking ID: XXX text. Red means the booking is cancelled.
The booking amount in Partner Portal reflects the latest update.

UPC on ePass

A faster way to get paid

UPC on ePass, available through Partner Portal > Finance, generates a single-use virtual card so you can settle multiple bookings in one payout batch.

Step by step

How to settle payments

Go to Partner Portal > Finance > Current Transactions. You may be asked for a one-time passcode sent to your registered email.
The Current Transactions – Earnings page shows your total available earnings and which bookings are eligible. Eligible bookings are ticked by default. Untick anything you don't want in this payout batch.
Scroll to the Adjustments section to review any adjustment transactions.
Click Get payout to view your earnings summary. You can only submit a payout if the net value is positive.
If everything looks right, click Confirm.
Charge the total amount to your UPC. Depending on your user role, you'll see masked or full card details.
Your approved payout batch appears in Partner Portal > Finance > Remittances. Settled bookings drop off the Earnings page.

Good to know

What are adjustment transactions

The Adjustments section on the Current Transactions – Earnings page shows manual corrections we've made so your earnings stay accurate, for example:

Charges for rejecting a confirmed booking
An incorrect tax rate on a booking
A different cancellation policy agreed with the guest
Outstanding balances or overcharges

Adjustment transactions can't be excluded from a payout batch, and you can only submit a payout if your net earnings are positive.

Reissuing a card

How to issue a new UPC

If you don't charge the UPC within 24 hours of issuance, you'll need to reissue it. The payment status must be Not Paid.

Go to Partner Portal > Finance > Remittances and find the payout batch you need to reissue.
Find the orange Reissue Card button under the batch's expiry date.
Charge the full amount to the new UPC within 24 hours so it doesn't expire again.
You can reissue a UPC up to three times per batch. Contact us if you need it again after that.

Troubleshooting

Handling partial charges on UPC ePass

UPCs can only be charged once, so charge the full payout amount. A partial charge leaves a balance pending, which usually happens because of:

Bulk-approved transactions that weren't fully charged
POS or EDC terminal limits
Reverse authorization on an unsettled batch
A POS or EDC error during charging

Reverse authorization can take up to 14 days to appear in our system. Charging the full amount up front avoids the delay.

Charge the partial payout amount.
Confirm the batch shows as Paid in Partner Portal > Finance > Remittances.
If the status is Authorize (Not Returned), contact us for a top-up via Partner Portal > Need Help > Payments > Payment inquiry > Manage payments > Contact Agoda.
If the status is Reverse Authorization (Returned), confirm with your bank, allow up to 14 days, then contact us the same way.

UPC ePass

Frequently asked questions

Is there a limit to how many UPC approvals I can submit per day

There's no daily limit, but don't exceed your daily credit limit. Each UPC is valid for 24 hours once issued.

What if the 150-day window for claiming my earnings has passed

Charge the UPC within 150 days of a booking's check-out date. After that, the earnings are no longer available to claim.

Why can't I charge the UPC even though it's been less than 24 hours

Double-check the card number, CVV, amount, expiry date, and your connection. If you made a partial charge, see Handling partial charges above.

How do I settle payments for amended or cancelled bookings

Look for an "AMENDED" email with an updated confirmation, and check Partner Portal > Finance > Current Transactions for the new amount. If the change happened after the original charge, you'll see the difference under Adjustment Transactions.

Why can't I view the complete UPC and CVV number

Your user role may not have Card Info Viewer access. Ask your admin to check your permissions in Partner Portal User Management.

I reversed the authorization, why does the payment status still show as Paid

Reverse authorization doesn't change the Paid status. The system marks a booking Paid as soon as its payout batch is approved, regardless of settlement.

I want to add a booking to a batch I already submitted, can I redo it

No. Once submitted, a payout batch can't be reverted. Create a new batch for the booking you still need to claim.

My POS terminal limits how much I can charge at once, can I charge my UPC multiple times

No, a UPC can only be charged once. Build your payout batch to fit your terminal's limit instead by unticking any bookings you don't want included.

Keep learning

More guides for your property

How to read an ARI report

A step-by-step walkthrough for downloading and reading your ARI report in Partner Portal.

Read the guide →

Partner Portal user management

Manage roles and access levels for your property's Partner Portal users.

Read the guide →

Content score overview

Boost guest confidence and conversions with a stronger Priceline Agoda listing.

Read the guide →