Partner Portal guide

How do I collect payment on UPC on ePass?

UPC on ePass batches multiple bookings into a single payout, charged to one virtual credit card. Here's how to request a payout, handle adjustments and partial charges, and resolve overcharges.

• Batches multiple bookings onto one card

• Charge the full amount within 24 hours

• Card can be reissued up to 3 times

• Managed in Partner Portal > Finance > Payouts

What is UPC on ePass Getting a payout Adjustments Issuing a new card Partial charges Overcharges FAQs

Overview

What is UPC on ePass?

UPC on ePass lets you collect payment for multiple bookings at once instead of charging each one separately. ePass (Electronic Payment Administration Self Service) batches your eligible bookings into a single payout, charged to one virtual credit card, also known as a UPC or VCC.

Step by step

Getting a payout through UPC on ePass

Sign in to Partner Portal. If you manage more than one property, select it under Listings.
Go to Finance > Payouts.
Select the box next to each booking you want to include, and review any adjustments (see below).
Select Get Payout. You can only submit a payout if the net value is positive. If your total is negative, wait for more bookings to become eligible.
Review the payout summary, then select Get card number.
Charge the full amount within 24 hours, using a non-3D Secure card machine set up for a lodging merchant category (hotel, motel, resort, or central reservation service).

Once approved, the payout appears on the Past Payouts page.

Good to know

Adjustments

Sometimes we make a manual adjustment to correct your payout, for reasons like:

A charge for rejecting a confirmed booking
An incorrect tax rate on a booking
A change to a booking's cancellation policy
An outstanding balance or overcharge

Adjustments show up in the Adjustments section and are automatically included in your next payout. You can't exclude them.

Step by step

Issuing a new card

If you don't charge the UPC within 24 hours, it expires and you'll need a new one.

Go to Finance > Past Payouts.
Select the payout you need a new card for.
Select Reissue Card.
Charge the full amount within 24 hours of receiving the new card.

You can reissue a card up to 3 times. If you need it reissued again after that, contact us.

Troubleshooting

Handling partial charges

A partial charge happens when only part of the payout gets charged, usually because a card machine can't process the full batch amount in one transaction. To fix it:

Charge the remaining balance to settle the transaction.
Check the payout status on Finance > Past Payouts. It should show as Paid.

If the status shows Authorize (Not Returned), use the Need Help button in Partner Portal and select Payments > Payment inquiry > Manage payments > Contact us, with the payout ID you need a top-up for.

If the status shows Reverse Authorization (Returned), check with your bank to confirm the reversal processed, allow up to 14 days for the amount to return to the card, then request a top-up the same way. We don't recommend reverse authorization if you can avoid it — it can take up to 14 days to reflect in our system and will delay your top-up.

Good to know

Overcharges

If a batch charges more than the billable amount, collection only kicks in once the overcharge has sat in ePass for more than 60 days. When it does, we'll email you every Monday with an overcharge report and an invoice, asking you to refund the excess to the same UPC. You have 2 weeks to refund it before it's charged back through your bank.

Any overcharge must be rebalanced through the same payment method it was charged on. Since you're on ePass, that means the adjustment nets against a future payout batch rather than a separate transfer.

UPC on ePass

Frequently asked questions

Is there a limit to how many payouts I can submit per day?

No, as long as you stay within your daily credit limit. Each card is valid for 24 hours once issued.

Why can't I charge the card even though it's been less than 24 hours?

Double-check the card number, CVV, amount, expiration date, and your internet connection. If you made a partial charge, follow the steps under Handling partial charges above.

Can I charge the card more than once to work around a card machine limit?

No, a UPC on ePass card can only be charged once. Deselect any bookings you need to, so your payout batch fits within your card machine's limit before you submit it — see Getting a payout above.

How do I handle amended or canceled bookings?

Look for an email with "AMENDED" in the subject line and an updated booking confirmation. The new amount appears on Finance > Payouts. If the amendment happens after you've already submitted the payout, the difference appears under Adjustments in a future batch.

Can I cancel a payout batch after submitting it?

No. Once submitted, a batch can't be reverted. Create a new batch for any booking you still need to claim.

Contact us

Still stuck? Use the Need Help button in Partner Portal, or reach out through any of our other support channels.