How do I charge payments via bank transfer?

Bank and Telex transfers let you receive payouts directly to your registered bank account. Here's how to set it up, settle payments, and troubleshoot if a payout doesn't arrive.

What is a bank transfer?

Bank or Telex transfers are one of Agoda's available payment methods. Bank transfer settings are managed in the Partner Portal > Finance tab.

• This payment method may not be available in all markets or currencies.
• Bank and Telex transfers let partners receive payments directly to their registered bank account.

How do I settle payments?

1. Navigate to Partner Portal > Finance > Payouts .
2. You'll land on the Earnings page, which includes a section called Bookings with available earnings. Bookings appear here once payout is ready to be initiated.
3. By default, all payable bookings are automatically selected (ticked). Untick the box of any booking you don't want included in your payment.
4. Scroll down to check the Adjustments section — see What are adjustment transactions below for details.
5. Click Get Payout to view a summary of your earnings payout. You may only submit a payout if the net value is positive — if your total earnings are negative, you'll need to wait for more booking transactions to be added.
6. If all details in the payout summary are correct, click Confirm.
7. The confirmed payout amount will be transferred to your bank account within 3–5 business days.

What are adjustment transactions?

On the Finance > Payouts – Earnings page, there's a section called Adjustments. Agoda makes manual adjustments to ensure the earnings paid to partners are correct. When a manual adjustment is made, it appears under the Adjustments section.

Manual adjustments are made for reasons including, but not limited to:

• Charges levied for rejecting an Agoda-confirmed booking
• Incorrect tax rate on bookings
• Agreements made to allow customers to cancel their booking under a different cancellation policy than the original booking
• Outstanding balances or overcharges

When an adjustment transaction is included in a payment batch, it disappears from the Adjustments section and is reflected instead in the respective payment batch on the Finance > Past Payouts page.

What should I do if I am unable to receive payments via bank transfer?

First, check that your registered bank account is Approved under Partner Portal > Finance > My Payment Accounts.

• Pending — make sure you've submitted the required supporting documents on Partner Portal.
• Rejected — this may mean your bank account details are incomplete or incorrect. Review and update your bank account details accordingly. For more, refer to How do I set up my bank account?

If your bank account status is Approved, first check with your bank to see if the payment was received. If not, follow the steps below:

1. Refer to How do I view booking transactions? to check if the payout date has passed. You can find the payout date using the batch payout reference number in Partner Portal > Finance > Past Payouts , under the Value Date column.
2. Refer to How do I collect earnings from my bookings? Note that payouts must be confirmed manually on the Finance > Payouts – Earnings page — they are not automatically settled.
3. If you still haven't received your payout amount after the Value Date (payout date), reach out for assistance.

Frequently asked questions