.png?width=250&height=75&name=Priceline%20Agoda%20Global%20Partner%20Services_Full%20Logo%20(23).png "Priceline Agoda Global Partner Services_Full Logo (23)")
.jpg)
How Do Hotel Partners Get Help with Priceline and Agoda?
Hotel partners can reach Priceline and Agoda support by email at support@pricelineagoda.com, by phone at (929) 270-4046, through the partner support page at partner.pricelineagoda.com/support, or through the Need Help button inside Partner Portal. For properties with Partner Portal access, it’s often the fastest starting point for operational questions.
This guide brings the main support paths into one place so hotel teams can quickly find where to go for booking questions, Partner Portal help, listing support, and common account issues.
Note: Some features and programs referenced in this guide may vary depending on your property's chain affiliation, brand requirements, or participation agreement. Your Market Manager or partner support team can confirm what's available for your property.
How Can I Contact Priceline and Agoda Support?
Priceline and Agoda offer several ways for hotel partners to get help, depending on the issue.
Main support options
- Partner support page: partner.pricelineagoda.com/support
- Partner support email: support@pricelineagoda.com
- Hotel partner phone support: (929) 270-4046
- Partner Portal help: use the Need Help button inside Partner Portal to choose the support category that best matches your issue.
Contact details are subject to change — visit partner.pricelineagoda.com/support for current information.
What Can I Do in Partner Portal?
Depending on what is enabled for the property, Partner Portal may allow partners to:
- Review performance insights
- Manage reservations
- Update rates and availability
- Manage promotions and rate plans
- Update rooms, photos, and property details
- Access certain finance or payment-related tools
- Manage selected account settings and user information
- Submit support requests through available help categories
A simple starting point is:
- Log in to Partner Portal.
- Click Need Help in the bottom right.
- Choose the category that best matches your issue.
Where Do I Go for Booking or Payment Questions?
For booking-related issues such as amendments, cancellations, guest contacts, and refunds, partners can contact support@pricelineagoda.com.
For billing and payment questions, Partner Portal may be the fastest starting point when the issue is supported there, including through the Partner Portal Virtual Assistant and Need Help flow.
The Partner Portal Virtual Assistant is a self-serve tool inside Partner Portal that helps partners work through common questions and simple tasks, including payment-related issues, without waiting for a support agent. You can access it through the Need Help flow.
How Do I Get Help with Listings, Hotel Content, or Rates?
Partners can use Partner Portal for certain listing-related and operational support needs, including website content and rate-calculation questions where those options are available for the property.
Because partner setups can vary, Partner Portal should be treated as a starting point rather than a one-size-fits-all workflow for every hotel.
How Do I Find a Market Manager?
If your property works with a Market Manager, Partner Portal can help you find the right contact in Property Settings.
Partner support can also help point you in the right direction.
What Is a Market Manager at Priceline Agoda?
A Market Manager is a dedicated Priceline Agoda contact who helps hotel partners with performance, setup, and partnership questions. Not all properties have a dedicated Market Manager. Partners can check Property Settings in Partner Portal to see whether one is assigned to their hotel.
What if I Do Not Know the Authorized Users or Property Contacts for My Hotel?
If you are trying to manage users in Partner Portal and do not know the current authorized contacts for your property, a good first step is to check with your internal team, since authorized users often default to the original sign-up contacts. Many hotels also have admins assigned at the property who are able to grant access directly for new users.
If you still cannot identify the right contact, email support@pricelineagoda.com to request the current authorized contacts for your property.
For security purposes, that request should come from a recognized property email domain or another verified property contact.
How Do I Set Up First-Time Partner Portal Access?
To request first-time Partner Portal access, an official property contact such as a GM, owner, or revenue manager should email support@pricelineagoda.com with:
- Hotel name and, if available, Agoda or Priceline hotel ID
- Full name
- Job title
- The email address to use for Partner Portal
- Requested access level
After that, the support team verifies the request, creates the Partner Portal user, and sends an activation email with log-in instructions.
What Is the Partner Portal Content Score?
The Partner Portal Content Score measures how complete and accurate a hotel's listing is across six areas: property-level content, room-level content, property photos, room photos, child policy, and reviews. A stronger content score can improve how a property appears to travelers searching on Priceline and Agoda. Hotels can view and improve their score directly inside Partner Portal.
How Can My Hotel Improve Our Content Score?
Partners may be able to improve their Partner Portal Content Score by keeping their listing complete, accurate, and up to date in Partner Portal.
A strong starting point may include:
- Confirming property facilities and amenities
- Updating useful property information such as check-in and check-out details, breakfast information, and airport transfer information
- Completing room details such as room size, number of bathrooms, room view, and bed configuration
- Adding strong photo coverage across the property and each room type
- Keeping child policy accurate at both the property and room level
- Encouraging recent guest reviews
Properties may also benefit from aiming for at least 24 property photos and at least 4 photos per room type. It may also help to ensure photos are properly categorized and captioned so travelers can more clearly understand the property, rooms, and amenities.
Quick Contact Guide for Common Partner Needs
| Need | Best starting point |
|---|---|
| Booking changes, cancellations, refunds, guest contacts | support@pricelineagoda.com |
| Billing or payment questions | Partner Portal Need Help |
| Partner Portal platform help | Partner Portal Need Help button |
| Website content or rate-calculation help | Partner Portal Need Help button, where supported for the property |
| Market Manager lookup | Property Settings in Partner Portal if your property works with a Market Manager |
| Authorized user questions | support@pricelineagoda.com from a verified email address on file with Priceline Agoda for that property |
| First-time Partner Portal access | support@pricelineagoda.com via an official property contact |
Partner Portal feature availability may vary depending on your property's setup and chain or brand requirements. If you have questions about what's available for your property, contact support@pricelineagoda.com.
Frequently Asked Questions
Final takeaway
For Priceline and Agoda partners, getting to the right support path quickly usually means starting with Partner Portal for operational questions and using the partner support page, email, or phone when a more direct path makes sense.
About Priceline Agoda Global Partner Services
Priceline and Agoda, two leading travel brands within Booking Holdings Inc, support North American accommodation partners across both brands through a combined Global Partner Services offering. Serving as a unified point of partnership across both global platforms, the cross-brand team connects supply partners to high-intent domestic and international traveler demand, combining market insight and a tailored approach to help hotels strengthen competitiveness, increase visibility, and drive sustainable, incremental growth.