Priceline and Agoda FAQs

• Who is my Market Manager: To find your dedicated Market Manager, please visit the Property Settings page in YCS.

•  

• ---

• Tax & Booking-Related Issues: If you need tax or booking-related issues such as amendment, cancellation, guest contacts, and refunds please email support@pricelineagoda.com.

•  

• ---

• What if I don't know who the authorized users or Property Contacts are for my hotel?  If you are trying to manage users in YCS but are told you are not an authorized user and do not know who the current authorized contacts are:
  Check with your team: The list of authorized users often defaults to the original sign-up contacts, which may be senior management or finance roles.
  Contact Support: If you cannot identify the authorized contact, please send an email to support@pricelineagoda.com requesting the list of current authorized contacts for your property. Important: For security purposes, this request must be sent from a recognized email domain associated with the property.

• ---

• YCS Platform: If you need assistance with the YCS platform, payments, website content, or rate calculations, please reach out through the YCS Extranet by clicking on the Need Help button in the bottom right corner and choosing the appropriate support category.

•  

• ---

• Setting up Your First-Time YCS (Priceline | Agoda Extranet) Access:  To set up your account, an official property contact (e.g., GM, owner, or revenue manager) must send an email to our support team at support@pricelineagoda.com with the following details:
  1. Property Identification: Hotel name and, if available, your Agoda/Priceline hotel ID.
  2. User Information: Your full name, job title, and the email address you wish to use for YCS.
  3. Access Level: The type of access needed (e.g., full admin, content only, or reservations/finance).
  Our support team will verify your request, create your YCS user, and send an activation email with your log-in instructions.

•  

• ---

• For Single Use Credit Card Inquiries: Revenue Manager Extranet users can access virtual credit card details in the reservations tab. Please note: cards can only be charged up to 24 hours prior to arrival. 
  • 1. Click Show/Hide reservation details
  • 2. Scroll to the bottom of the reservation details and click “View Card”. 
  • 3. A pop-up will prompt you to enter your extranet password. Click Submit.
  • 4. The full 16-digit card number, expiration date, and CSC code will be provided 
•  

B2B FAQ

• Customer Inquiries: Contact customercare@pps.priceline.com for general inquiries. For same-day check-in issues refer consumers to (800) 468-3578 
•  

• ---

• Hotel Partner Inquiries: Contact mmservice@pps.priceline.com for general inquiries. For same-day check-in issues, please contact us at at (469) 665-8031.
• 
  

  ---

•  
• For Direct Billing or More Complex Single Use Credit Card Inquiries: Please reach out to our new email, billing@pps.priceline.com for a fast response and a ticketed number to track.
•  
• If you need to speak with an accounting representative, please call (214) 276-1200, extension 218.