Priceline and Agoda FAQs

• Tax & Booking-Related Issues: If you need tax or booking-related issues such as amendment, cancellation, guest contacts, and refunds please email support@pricelineagoda.com 

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• YCS Platform: If you need assistance with the YCS platform, payments, website content, or rate calculations, please reach out through the YCS Extranet by clicking on the Need Help button in the bottom right corner and choosing the appropriate support category.

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• Operational Needs or Partnership Questions: For any operational needs, or if you have questions about your property or partnership with us, please reach out via phone at (929) 270-4046. 

B2B FAQ (Formerly getaroom)

• Customer Inquiries: Contact customercare@pps.priceline.com for general inquiries. For same-day check-in issues refer consumers to (800) 468-3578 
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• Hotel Partner Inquiries: Contact mmservice@pps.priceline.com for general inquiries. For same-day check-in issues, please contact us at at (469) 665-8031.
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  For Single Use Credit Card Inquiries: Revenue Manager Extranet users can access virtual credit card details in the reservations tab. 
  • 1. Click Show/Hide reservation details
  • 2. Scroll to the bottom of the reservation details and click “View Card”. 
  • 3. A pop-up will prompt you to enter your extranet password. Click Submit.
  • 4. The full 16-digit card number, expiration date, and CSC code will be provided 
    PLEASE NOTE: Cards can only be charged 24 hours prior to arrival.
    
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• For Direct Billing or More Complex Single Use Credit Card Inquiries: Please reach out to our new email, billing@pps.priceline.com for a fast response and a ticketed number to track.
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• If you need to speak with an accounting representative, please call (214) 276-1200, extension 218.