Get the most out of Partner Portal

Priceline Agoda's extranet, Partner Portal, helps you manage every part of your property from one place.

Managing your bookings

We offer two ways to check your Priceline Agoda bookings: through Partner Portal, or by email.

Partner Portal

1. Go to Partner Portal > Reservations > View Bookings.
2. Select your criteria and click Search.
3. The booking status is shown by the text color of the Booking ID. A confirmed booking appears in green.

Email

When a guest makes a booking, the confirmation voucher is sent to the email addresses registered to the Booking Confirmation subscription in Partner Portal.

Your registered email address is defined in Contacts > Subscriptions > Reservations. You can add multiple registered addresses to receive the booking confirmation voucher.

Promotions

Promote your property to target audiences and increase your bookings.

Activating a promotion

1. Go to Partner Portal and navigate to Rates and Availability > Promotions.
2. Click Choose new promotion.
3. Select your desired promotion by clicking on the box. Click Show all promotions to see more options.
4. Review the promotion details on the creation page, including discount percent, room type restrictions, and blackout dates.
5. Click Activate at the bottom of the page to finalize the promotion.

Promotion types

Seasonal promotions Target customers traveling during specific seasonal festivities or holidays.

Essential promotions Use our most popular templates to target specific travel-style customers.

Targeted promotions Target specific customer segments based on their booking style.

Analytics center

Delve into your data and gain invaluable insights for informed decision-making about your property.

Our BI-Supply Data Team standardizes the data to ensure clarity, accuracy, and inclusion of all direct supply data. Some features include:

• Filters for date range and comparison options
• Your property's performance and revenue distribution
• Your property's traveler insights

How to

1. Go to Partner Portal > Performance > Analytics.

Competitor set

Manage your competitor set for customized insights that help you benchmark and analyze your property. These insights appear on the Dashboard and in Analytics.

How to

1. Go to Partner Portal > Performance > Competitor set.
2. Click Manage competitor set.
3. Use the Search by boxes to enter a hotel name or city to find your competitor, then click + Add.

Guest reviews

Verified, moderated, honest

Reviews are real experiences from real customers. They're essential for informed guest decisions and give you valuable insight into your property and business. That's why we only post reviews from verified guests, and moderate them so only constructive reviews are visible.

A conversation with guests

You can respond directly to reviews. Your responses address past concerns and show potential guests that you care — and it's a free, efficient way to promote your brand.

How to

1. Go to Partner Portal > Performance > Guest Reviews.
2. Click the Booking ID and complete all relevant fields.

Payment

Each booking is delivered into your property management system with the reservation details and a unique payment card, or UPC, attached.

Amended bookings

We'll send an amendment email, with "AMENDED" in the subject line, along with an amended hotel voucher confirming the change. You can also check the update in Partner Portal.

1. Go to Partner Portal > Bookings > View Bookings.
2. Check the color of the Booking ID: XXX text. Yellow means the booking is amended.
3. The booking amount in Partner Portal reflects the latest update. Charge the amount shown in the amended hotel voucher.

Cancelled bookings

What you can charge for a cancelled reservation depends on the cancellation policy that was active at the time of booking. Only charge the UPC for the amount that policy allows.

1. Go to Partner Portal > Bookings > View Bookings.
2. Check the color of the Booking ID: XXX text. Red means the booking is cancelled.
3. The booking amount in Partner Portal reflects the latest update.

Reviewing UPC details

1. Go to Partner Portal > Bookings > View Bookings.
2. Select your criteria based on Stay Date, Booking Date, or Last Updated Date — or enter the Booking ID directly and leave other criteria empty.
3. Click Search to see the list of matching bookings.
4. Click a Booking ID to expand and view its details.
5. Under Stay Info > UPC, click Click to View.
6. A pop-up window shows the virtual card details.

Managing contacts

Keep your contact information up to date so property staff have the right level of access, and so we can reach the relevant contacts about our business.

Accessing the Contacts page

1. Log in to Partner Portal.
2. Go to Settings.
3. Click Contacts.

Creating a new contact

1. Click + Create New Contact.
2. Fill in the General Information and Contact Detail fields. Click Add email address or Add phone number if there's more than one. We recommend international format for phone numbers, without spaces — e.g. a Bangkok number as 662xxxxxxx.
3. Click Create.

Editing or deleting a contact

To edit, click Edit, then Save (or Cancel to discard changes). To delete, click Delete and confirm by clicking Yes.

Searching your contact list

Use the search box in the top-left of the screen to search by name, email, or job role.

Sorting your contact list

Sort by Name, Surname, or Job Role using the sort function under the search box. Click the small arrow next to the sorting option to toggle ascending and descending.

Responsibilities and subscriptions

A contact's Responsibilities represent the topics they're responsible for — for example, Reservation, General Questions, or Authorized Signatory. Selected responsibilities determine the initial subscriptions shown in the Subscriptions tab.

Managing subscriptions

You can subscribe contacts to any items in the Subscriptions section. Once subscribed, they'll receive notifications by email — for example, booking confirmations.

1. Search for and select the contact's email address using the search box.
2. Click Subscriptions.
3. Tick the subscription boxes based on your preferences. To unsubscribe, follow the same steps and untick the boxes.

Frequently asked questions

Interested in learning more?

Explore the full set of Partner Portal guides for step-by-step help with specific parts of your account.